Delivery & Payment
INTERNATIONAL STANDARD SHIPPING DELAYS - JANUARY 2023
Royal Mail (Standard Shipping) is experiencing severe service disruption to international exports. Royal Mail is temporarily unable to dispatch export items. Therefore, packages to international destinations may be delayed.
We are continuing to pick and pack orders ready to be shipped and are currently seeking an alternative standard shipping courier.
Any orders marked as dispatched may be delayed in leaving the UK. Please use the tracking number provided with your dispatch email for live updates.
If you have any concerns in regard to your order, please get in touch with us at email@example.com
PLEASE NOTE: Royal Mail are striking through October 22, November 22, December 22 and January 23, and this industrial action is delaying standard shipping worldwide. Please bare with us while we work to get your new lingerie to you.
All orders for delivery within the UK are shipped first class via Royal Mail Signed and tracked (Recorded) Delivery. A signature will be required for all orders. All UK orders over £150 are shipped free of charge.
All orders for delivery outside of the UK, are shipped via Royal Mail Special Delivery Tracked which is an International Tracking Service. A signature will be required for all orders. All International orders over £300 are shipped free of charge.
Christmas is the busiest time of year for our warehouse and the post system, please make a note of suggested last order dates for your country below!
While we will still be sending orders out up until the 23rd, we cannot guarantee that your parcel will reach you before Christmas.
For any orders purchased from 24th November until the 24th December, we will extend our returns deadline until 12th January. There will be limited service from the 24th December - 3rd January. We will be packing as quickly as humanly possible in the new year, but packing times are likely to go up to 7 - 10 working days. We will respond to as many emails as we can over this period, however please be patient.
Payment will be deducted from your account at the point of sale. All prices quoted on our website are quoted in UK sterling, and where appropriate are inclusive of UK tax (VAT). Orders placed from outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by the customer.
The majority of items on our site are in stock and will be dispatched within 2-3 days. It is inevitable from time to time some items will be temporarily out of stock however if this is the case you will be notified by email and will include a new estimated delivery date. Any items that are ordered will be dispatched within 7-10 days.
PLEASE NOTE: Once your items leave our hands, there's little we can do to control the postage system. If there is an issue with your parcel, we ask you to please be patient and we will do our best to help.
The best way to get in touch with us is via email to firstname.lastname@example.org
|Royal Mail First Class Recorded
|3-5 Business Days
|Royal Mail International
|7-10 Business Days
|15.95 - 19.95